Cypher Exim is engaged in providing accurate and reliable import-export global trade data to customers. Please note that all our data-based products and services sold through this website are intangible and electronic in nature. Please read our Refund Policy before you place an order.

1. Eligibility for Refunds

Based on our data services nature, a refund will be granted only on the following occasions:

Duplicate Payment: When you are overcharged for the same service due to a mistaken charge.

Non-Delivery of Data: Failure to deliver the purchased data on account of technical error on our part.

Incorrect Data Delivery: When the data provided is significantly different from that promised in the service description.

2. Non-Refundable Situations

In certain situations, refunds will not be given:

Change of Mind: If you decide to change your mind or purchase something incorrectly, we are unable to handle any sort of return.
Partial Use of Services: If you have already accessed or downloaded a portion of the data.
Incorrect Selection: If you purchased the wrong data set or country report.
Third-Party Issues: Any problems resulting from third-party platforms or integrations will not be accepted for refund.

3. Refund Request Process

To file a refund request, follow these steps:

Contact us at [your email/contact page] within seven days of making a purchase.
Include the invoice number, order information, and the reason for the refund request.
Our staff will analyze your request and get back to you with a decision within five to seven business days.

4. Refund Method

If authorized, reimbursements will be issued to the original payment method within 7–10 business days.
Any transaction fees charged by payment gateways are non-refundable.

5. Changes to this Policy

Cypher Exim shall be at liberty to amend or update this refund policy anytime. All such amendments will be posted on our website.

Contact Us

If you have any questions regarding this policy, please contact us at: Cypher Exim sales@cypherexim.com